Hello SendPulse community, We have automated our Instagram direct messages using SendPulse, but we are experiencing an issue where chatbot replies are sometimes delayed.
The automation is active and working correctly, however:
Some users receive replies instantly,
While others receive replies with noticeable delays (from several seconds to a few minutes),
This happens inconsistently, even for similar messages.
We would like to understand the possible reasons and best practices regarding this behavior. Specifically, could you please advise on the following:
Are there any Instagram API limitations or message queue delays that may cause delayed chatbot responses?
Can multiple active flows or triggers for the same Instagram account affect response speed?
Do filters, variables, or logic conditions inside a flow impact message delivery timing?
Are there any recommended settings or flow structures to ensure near-instant replies on Instagram?
Does account trust level or the 24-hour messaging window influence response delays?
Our goal is to optimize the automation so that responses are as fast and reliable as possible.
Thank you in advance for your guidance.
Best regards,
Islambek Kazakbaev