Hi everyone,
I am designing an Instagram chatbot and I've hit a requirement that I'm not sure how to implement using the standard tools.
I need to publicly reply to comments on a post, but the response cannot be a static, pre-defined message (as shown in this Knowledge Base article: https://sendpulse.com/knowledge-base/chatbot/instagram/comment-on-post).
The Scenario: When a user leaves a comment asking for a price or specific product info, the bot needs to:
Identify the product mentioned.
Query my own external database to get the current price/details.
Post that specific, variable data as a public reply to the user's comment.
I know how to send dynamic data via a DM (Direct Message), but is there a way to post a public comment reply that isn't hardcoded in the flow editor?
Thanks in advance for your help!